1. Eligibility

1.1 This refund policy applies to all digital products and Services Purchased through Kray-Z Ghost website.

1.2 To be eligible for a refund, you must provide proof of the purchase [Order ID] and demonstrate that the product is defective, not as described, or does not meet your expectations.

2. Refund Requests

2.1 Refund requests must be submitted within 3 days from the date of purchase.

2.2 All refund requests must be made in writing and sent throught the Contact Form. Please provide the following information:

• Order number [order ID];
• Reason for requesting the refund;
• Description of the issue or problem encountered.

3. Non-Refundable Cases

3.1 Refunds will not be provided in the following cases:

• If the refund request is made after the specified timeframe mentioned in section 2.1.;
• If the digital product is a Full Licensed Product, or a Ghost Production [Only Partial Refunds will may be offered];
• If the issue is a matter of personal preference or change of mind;
• If some fraudulent behaviour has been spotted in the customer actions.

4. Refund Process

4.1 Once Kray-Z Ghost receive and review your refund request, Kray-Z Ghost will assess its eligibility based on the criteria mentioned in section 1.2.

4.2 If the refund is approved, Kray-Z Ghost will issue a refund within 20 days or more using the same payment method used for the original purchase. Please note that Paypal and Stripe may take longer to process the refund.

4.3 If the refund request is denied, Kray-Z Ghost will provide a detailed explanation of the reason for denial.

5. Support and Contact

5.1 If you have any questions or need assistance with the refund process, please contact us Throught the Contact Form.

6.1 If you felt not satisfied with a purchased Ghost Production from Kray-Z Ghost Site, Kray-Z Ghost will offer you a Partial Refund on what you spent into a Ghost Production acquired in Kray-Z Ghost's Site.

6.2 I'll Refund you if i end up denying your Ghost Production Order, and i will explain detailed why i denied your request in your provided communication channel.

7. Have in mind:

7.1 All your previous acquired rights over the ghost production will be removed, and Kray-Z Ghost will be the owner of the refunded product to do whatever he wants with it.

7.2 The refund process will be the same as described in the section 1.2.

If a fraudulent behaviour has been spotted the refund will be denied and the purchaser will be in the site Blacklist. (That means this purchaser will never be eligible to ask for any sort refunds or exchange in Kray-Z Ghost Site).

*Kray-Z Ghost reserve the right to change the terms of this agreement at any time. Any changes will be effective immediately upon posting on our website. By continuing to use our services, you agree to be bound by the updated terms.